Project performance and the enabling role of information technology: an exploratory study on the role of alignment

As firms focus on new product, process, and service innovations, improving the performance and productivity of projects that help deliver these innovations assumes greater importance. Information technology (IT) has been an enabler of manufacturing productivity improvement, but its effect on improving the productivity of innovation-intensive operational activities has been mixed. In this paper, we explore the pathways through which IT impacts project-level performance measured in terms of speed, quality, and cost. Specifically, in this exploratory study we seek to present a theory of how the fit between enabling IT and the core characteristics of the project impacts project performance. We test our research hypotheses empirically, using a relatively large, cross-sectional sample of project data. The central contribution is the development and testing of a research model to improve our understanding of the relationship between enabling IT-project alignment, project competencies, and project performance. In doing so, our study clarifies the role of information technologies in project management, providing insights into how to integrate IT into innovation-intensive operational activities for improving project execution competence and productivity.